Refund Policy

Effective Date: 20 JUN 2025

At Lunalilu, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ 30-Day Money-Back Guarantee

If you are unsatisfied with your order for any reason, you may request a refund within 30 days of receiving your product.

📦 Eligibility for Refunds

• Product must be returned in original packaging (even if opened).

• Proof of purchase is required (e.g., order number or receipt).

• Refunds apply to first-time purchases only. Repeat orders are not eligible.

🔁 How to Request a Refund

Email us at support@lunalilu.com with your:

• Name

• Order number

• Reason for return

We’ll provide instructions on how to return the item. Once we receive it, your refund will be processed within 5–10 business days.

❌ Non-Refundable Items

• Shipping fees (unless the return is due to our error)

• Gift cards

• Clearance or promotional items

Need Help?
Contact our support team at support@lunalilu.com. We’re happy to assist you.